On the Zoom call, Irene asks, “How do we do quality improvement in a crisis situation? What does that look like?” There were nods and thumbs-ups from the five awkwardly-lit faces in their separate little video cubes.
Read More
In our work-from-home isolation, my husband and I have been making up words.
Read More
I just spent a few days with my family. At the beach in South Carolina between daytime sand castles and evening charades, my 7-year-old niece asked me about my job.
Read More
As a leader of change in complex systems, your many hats include a teacher hat. Maybe your teacher hat is a mortarboard that you would wear while beaming proudly over a graduation ceremony…
Read More
As I write this, it has been a month since the 2016 presidential election in the United States. Upheaval is all but guaranteed in my work world…
Read More
When you have a vacant position on your team, filling it is the most important thing on your plate. Truly, it is. Get the right person, and get ’em to work. The almost-right person will drag the whole team down and eat up all your time.
Read More