I love a run chart: the simple process improvement graph that shows how a particular performance metric is moving over time toward a numerical goal. The values for the single measure on the vertical y-axis, the units of time (day, week, month) ticking by on the horizontal x-axis.
Read MoreSo, with the cautionary tale of the San Francisco chart-ripper in mind, here are a few ideas for how to align the use of performance data with the trust, goodwill and momentum required to do the work and fix things.
Read MoreIf we have met, or if you have read other posts here, you know what I’m about: I help people help other people move ahead to get better.
Read MoreAlmost every day, I watch people fail to absorb really important information from their colleagues or from their customers, clients and patients.
Read MoreHigh school students in Los Angeles are learning and doing quality improvement. I’m working with them and having a blast. For me, sitting around the table with these students feels like…
Read MoreHere we are again, with real-life answers to real-life questions, gathered from the stickiest wickets in my work helping organizations learn how to achieve better results. It’s called …
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