If we have met, or if you have read other posts here, you know what I’m about: I help people help other people move ahead to get better.
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Almost every day, I watch people fail to absorb really important information from their colleagues or from their customers, clients and patients.
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High school students in Los Angeles are learning and doing quality improvement. I’m working with them and having a blast. For me, sitting around the table with these students feels like…
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Here we are again, with real-life answers to real-life questions, gathered from the stickiest wickets in my work helping organizations learn how to achieve better results. It’s called …
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You are on the agenda for the meeting. You have great stuff to share. It’s project results, or the work plan for a new project, or a budget update, or a lesson in your area of expertise. How do you prepare?
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This week I was rude to the guy at the Genius Bar at the Apple Store. I feel terrible about it.
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