Here we are again, with real-life answers to real-life questions, gathered from the stickiest wickets in my work helping organizations learn how to achieve better results. It’s called …
Quandary-Mat: Clean answers for the dirty work of leading change in a complex world.
Our medical group is part of an initiative to improve care for patients with multiple medical conditions and complex care needs. The team of 7 people working on this is motivated, but I worry that they won’t be able to achieve as much as I know we can. The best practices (for patient engagement, home visits, care coordination, etc) are all different than how our organization works now. People here act like we are creating more work for them even though they aren’t involved in the work, and I worry about people getting in our way. What should I do to help the team? Signed, Push-Pull-Stall
This is a classic dilemma. I’m glad you brought it up.